• Handled inbound customer inquiries with a focus on resolving issues efficiently.
• Achieved a 95% customer satisfaction rating through attentive service.

• Managed high call volumes and provided prompt resolution of customer issues.
• Accurately documented call details in the CRM system.

Graduated with honors in Communications.

• Supervised a team of 15 call center agents, ensuring peak performance levels.
• Implemented innovative call routing strategies to reduce customer wait times.
• Conducted regular training sessions to enhance team skills and service quality.

• Provided prompt and courteous service, effectively addressing client concerns.
• Collaborated with technical teams to resolve complex issues.

• Responded to customer inquiries via phone and email.
• Maintained accurate records of interactions to improve service quality.

Focused on developing customer service and administrative skills.

• Direct strategic planning and operational execution for call center services.
• Implemented innovative technology solutions to enhance customer engagement.
• Achieved a record 98% customer satisfaction rate through comprehensive quality control initiatives.

• Oversaw a team of 35 call center representatives to ensure high-quality service delivery.
• Optimized scheduling and workflow, resulting in reduced overtime costs.
• Established continuous feedback systems to drive service improvements.

• Managed daily operations of a 50-agent call center.
• Introduced advanced analytics to monitor and improve performance.
• Developed training programs that enhanced first call resolution by 30%.

• Led a team of 20 agents, increasing performance metrics by 25%.
• Streamlined call handling procedures, reducing average call time by 15%.
• Implemented quality assurance protocols that boosted customer satisfaction scores.

Specialized in operations management and strategic planning with a focus on customer service excellence.